An e-invoice can be rejected by the invoice submission portal because it does not meet formal requirements or contains calculation errors, or it can be rejected by the invoice recipient due to errors of fact or content.
What to do in case of formal errors in an invoice:
If you use the transmission method “web submission” (manual invoice creation via the portal) or “upload” (manual upload of existing e-invoices to the portal), you can have your e-invoice validated directly by the portal. An error report stating the formal errors in the invoice will be displayed to you before the invoice is sent.
If you are using a different transmission method and your e-invoice has been rejected by the portal, on both portals you will see a magnifying glass symbol in the overview of invoices. If you click on this symbol, you will find detailed results of the formal checks carried out on the e-invoice in question.
You can then create a new invoice, correcting the identified errors before you submit it.
What to do in case of errors of fact or content in an invoice:
If your e-invoice is rejected by the recipient, this is probably due to an error that the recipient has identified regarding the calculation or factual content of the invoice.
When rejecting an e-invoice, the invoice recipient has the option of leaving a comment for you about the reason for the rejection.
If no reason is stated, please check your submitted e-invoice carefully and contact the invoice recipient if necessary.
You can then re-submit the corrected e-invoice.